Customer Reviews

My husband recently took our Buick to Suntrup Buick GMC for service. This is his review of the service experience at Suntrup. First, the Service Advisor (Casey) was very knowledgeable and professional when I initially called to schedule an appointment. Upon arriving for the appointment, Casey greeted me and was extremely friendly and professional. Care was taken to insure the vehicle was serviced to my satisfaction. The technician, Joe, preforming the service was also very knowledgeable and professional. I would highly recommend this dealership for their outstanding service. By Les Blalock

Casey Richards greeted me upon arrival for my scheduled appointment. Truck was in and out for an oil change and tire rotation in less than an hour. Great job to Casey and all of her team involved with this appointment. This is why I keep going back to Suntrup for service! Keep up the good work!

I recently had my vehicle serviced at Suntrup Buick GMC. The Service Advisor (Casey) was extremely friendly and professional and greeted me as soon as I arrived to the service bay. My vehicle servicing was completed in a timely manner. I highly recommend this dealership for their Outstanding sales and service.

My experience with Eric Trigg was nothing short of amazing. Eric is very knowledgeable, helpful and found our family the perfect new to us vehicle. If I hear of anyone that is looking to buy a vehicle I will definitely be sending them Eric's way! Thanks Eric for making the car buying process simple and enjoyable.

Kyle Snyder did a great job. My son bought a used truck from Suntrup. The vehicle had not been through the service department when we viewed it. After the sale, they ran it through service, put on new brake pads, when not completely worn, changed all the filters, rotated and balanced tires and more. The real big kudo was when they had to put a new brake light assembly. Kyle found they ordered one, but then it would not match the other existing one because of a modification. He had them order two, so they would match. It's those little things that make you feel good. Good job, Kyle.

Jeff Womack was very helpful and informative. He was laid back and did not apply any pressure to buy even though we needed to buy a vehicle for our daughter before she left for school in two weeks. He let us take the car she was interested in for the weekend.

Working with the service department is by far the best experience I have ever had, compared to any dealership service department and including auto repair shops. I appreciate their communication and clarity. Working with Dave and Casey make it easy and the rest of the staff is

Sun trip Buick is the best place to purchase a vehicle. They are very kind and the customers concerns are first. Eric Trigg is the best car man I have ever worked with. This is my second car purchased from him. I will never go anywhere else. Give him a shout and tell him I sent ya! Happy drivings

Tim Bacon took good care of me. Liked that he let me know there was a recall on my GMC Terrain without having to ask. Work went fast and mechanic Joe Dickens took time to explain the work that had been done.

They were prompt, I arrived at 7 and they were waiting on me. They checked out the car and had me on my way. The prompt and efficiency in getting in and out is very important to me.

Outstanding Service every time I have been there! Suntrup is the BEST! Tim Bacon is outstanding - The other gentleman that helped me - unfortunately I don't know his name

Great

Good location. Friendly. Very busy location. Took 2 1/2 hrs for an oil change.

The service was fast and the customer service representatives were welcoming and attentive.

Great service, I had my suv service it was fast. They were very friendly. Thank you.

It's difficult to get information from the Service Department personnel. It's worse when you're calling to pay your bill, which after calling back the third time, I asked the receptionist how can/ who can I pay my bill? She was kind enough to call me back, in less than 10 minutes to accept my payment.

An hour and a half for oil change/ tire rotation? Appointment at 0830 so service team surely couldn't be running behind so early in the day, right?

I used to like this dealership and the service department. I even sent my mom and dad there for their last vehicles. I feel the service department didn’t do anything but charge me for something I did NOT approve. I brought my car in and told them everything that was going on. They called and said they couldn’t find anything wrong and asked me to tell them again what my car was doing. I told them the same thing I told them when I set up the appointment. Now they found a bunch of things wrong that would cost over$1300. And they charged me to rotate the tires , which is free where I bought my tires and they did an oil change. I had just had an oil change at my regular mechanic shop a month before. Kaitlyn said I approved it but I didn’t. Kaitlyn said rotation was complementary along with 21point inspection.